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HELP

ANSWERS TO COMMON QUESTIONS

This page contains information and useful links to help you manage your Sport Fishing on the Fly Web TV subscription, view videos, troubleshoot issues, and more.

This page is for help and account management issues only. Please see our FAQ for general site questions.

All information and actions relating to your account can be found in your 'Profile'. You can view your profile by using the 'View profile' button found at the top right of every page, next to your Login name, or by clicking here.

Account Creation (for New Applicants)

In order to securely process credit card transactions and link the purchase to your Sport Fishing on the Fly Web TV Account, an account must be made prior to finalizing the transaction.

Your account will be automatically generated after clicking the "CREATE ACCOUNT & PAY ONLINE" button on the Membership Application form, using the email supplied in the application.

There is no additional action required, simply proceed to the secure Payment Form to finalize your purchase and activate your account. You will be automatically logged into your account after online payment is received.

An email containing the login and a randomly generated password will be sent to you.

If you cancel, or otherwise fail to complete the application after clicking CREATE ACCOUNT & PAY ONLINE but before submitting your credit card information and completing payment, you can use your login and password information to log into the site, where you can complete payment via your account.

Your account will be considered "inactive", and unable to view video content until online payment is finalized and received.

Accounts created that do not finalize payment will be deleted periodically, however, if you have created an account erroneously, or decided to not finalize payment, and want to delete this Sport Fishing on the Fly Web TV Account immediately, please email support@sfotf.ca.

Password Questions

How do I change my password?

You will need to know your current password to change your password to a new one. If you do not know your password, see below for instructions to reset it. There are several ways to change it:

  • You can change your password by simply clicking here: Change password.
  • You can change your password by clicking the 'Change password' link found at the top right of every page.

If you do not know your current password

  • You can log out and use the 'Forgot password' link found under the log in fields at the top right of every page. Enter the email address associated with your account to receive a message containing a new, randomly generated password, which you can then use enter in the 'Change password' section (if you wish to designate a custom password).
  • You can contact Support and request a new password be sent. This email can only be sent to the address used to create the account. Please note, the password sent is randomly generated and not viewable by Support.

How do I cancel my account?

  • You can cancel your account by simply not renewing it when the current billing cycle expires. You will still be able to access your inactive account if you would like to renew it in the future. If you would like your account to be archived immediately, please contact Support.
  • *IMPORTANT* If your account uses 'recurring payments', then you must stop those payments to allow your account to lapse. To do so, click the Invoices and payments tab in your profile, then click the 'Stop recurring payments' button beside the membership renewal transaction.

How do I manage/cancel my email subscriptions?

If you wish to no longer receive Web TV emails, or want to re-enable your email subscriptions, please do the following:

  • Click on the View profile link found at the top right of every page.
  • From there, click the 'Edit profile' button.
  • Finally, click the 'Email subscriptions' link. From there, you can deselect 'Event announcements' and 'Manual email blasts'. Please note - 'Forum subscriptions' are not applicable for this site.

Video Playback Questions

Why is the video stuttering when I play it back?

There are several reasons this might be happening:

  • Your internet connection is not fast enough to properly stream the video content - this can happen if your internet connection is not running at its normal speed.
  • Your computer or other connected device is not powerful enough to properly play back the video content. If you are streaming HD (High Definition) content, you can check to see what playback quality you are using by clicking the HD button on the video player

How to adjust HD playback quality settings

  1. Move your cursor over the video player to bring up the controls
  2. Click on the white HD text, in the bottom right corner of the player
  3. Select your desired video playback quality - the higher the number, the higher the quality - if you are experiencing stuttering when playing back HD content, try lowering the quality

This is only applicable to HD (High Definition) desktop playback. CLASSIC (Standard Definition) videos do not have quality settings, and mobile playback quality settings are automatic.

WE RECOMMEND THE DEFAULT SETTING (720p) FOR MOST SYSTEMS & DEVICES